Technical Services Product Manager

Join Pax8 as a Product Manager (Technical Services) and help shape how the technology our people rely on every day evolves, scales and creates greater value across the business.

Shape the technology that powers Pax8

This is product management with a different kind of customer:
Pax8 itself
.

Technical Services is our internal IT organization, responsible for much of the technology and services our people use to get work done. As Product Manager, you’ll bring product thinking to that environment, creating clear roadmaps, understanding what our internal customers need and helping technical teams focus their capacity on the work that delivers the greatest business value.

Importantly,
this isn’t a traditional software Product Manager role supporting software engineering teams or building a commercial product for market. You’ll work across a broad and evolving internal technology landscape, partnering with technical specialists and business stakeholders to determine what we should prioritize, why it matters and how it connects to Pax8’s strategy.

We’re also evolving how we work with AI. At Pax8, AI isn’t simply about producing more. It’s about creating capacity for better thinking, stronger relationships and more time understanding our customers. You’ll have the opportunity to grow alongside that technology and help define what great AI-enabled product management looks like.

Product thinking meets internal technology

Pax8 combines the pace and energy of a technology company with a culture built around curiosity, collaboration and continuous learning. You’ll work remotely across the USA while partnering with Technical Services teams and internal stakeholders throughout the organization.

Instead of owning a single customer-facing software product, you’ll help bring product discipline to the technology ecosystem that enables our people and business to perform at their best.

What you’ll be doing

Build meaningful technology roadmaps
Turn business goals, internal customer needs and technical realities into clear, actionable roadmaps. You’ll connect technology priorities back to strategy so stakeholders understand not only what we’re doing, but why it matters.

Turn competing demands into clear priorities
Internal technology creates no shortage of requests. When demand exceeds capacity, you’ll bring structure and business judgment to the conversation, helping identify what creates the greatest value and what needs to wait.

Become a trusted partner to the business
Build relationships across Pax8, from senior leaders to the people using our technology every day. You’ll get close to the internal customer experience, understand their challenges and translate those needs into meaningful priorities for Technical Services.

Balance strategy with the unexpected
Internal IT doesn’t always follow the roadmap. You’ll help teams continue delivering planned strategic work while responding effectively to the urgent and unexpected without allowing every interruption to become the new priority.

Bring customer problems to life
Translate desired business outcomes into well-defined product work, including backlogs, user stories and epics. You’ll give technical teams clarity around the problem and desired outcome while trusting them to determine the right technical solution.

Create visibility and confidence
Use roadmaps, metrics and clear communication to help stakeholders understand progress, capacity, priorities and realistic delivery expectations.

Use AI to create capacity for better work
Use AI-enabled tools thoughtfully to improve product workflows and reduce lower-value administrative work. The goal isn’t simply to create more backlog. It’s to create space for deeper customer…