Program Manager, Transformation

This isn’t a Program Manager role where you simply track projects and report on progress. We’re looking for someone who takes ownership, gets into the detail and makes things happen.

As our Program Manager, Transformation, you’ll be the person our Director of Transformation can trust with some of our most complex, high-impact initiatives. From M&A integration and compliance to change management, process improvement and operational transformation, you’ll step into different challenges, quickly make sense of the complexity and drive projects from ambiguity through to delivery.

You’ll have the autonomy to make decisions, tackle problems head‑on and challenge when something doesn’t feel right. When the path forward isn’t obvious, you’ll be the person who creates clarity, builds momentum and gets things moving.

• Own the big, complex projects that need someone to take the lead, create clarity and drive them through to delivery.
• Jump into new challenges quickly , whether that’s M&A integration, workforce transitions, compliance, change, process improvement or solving an operational challenge.
• Turn ambiguity into action , defining what success looks like and building the plan to get there.
• Lead through influence , bringing together cross-functional and multi-country teams and creating momentum without relying on hierarchy.
• Spot risks early and solve problems head‑on , making decisions and removing roadblocks rather than simply reporting them.
• Drive local market transition projects , partnering with Client Care, Legal and HR Services to navigate employment contract conversations and local requirements.
• Make change happen and make it stick , adapting your approach to bring different audiences and stakeholders with you.
• Keep every moving part under control , from budgets and project plans to documentation and reporting using Smartsheet and Excel.
• Communicate confidently at every level , including translating complex programmes into clear updates and outcomes for executive stakeholders.
• Challenge when it matters , pushing back on decisions, timelines or scope when they could compromise the outcome, our workers or compliance.
• Ultimately, be the person who gets things moving and gets things done , no matter how complex the project or how many teams it touches.

• A track record of delivering complex, business-critical projects , ideally across a mix of transformation, M&A integration, workforce or entity transitions, change management, process improvement or operational change.
• The ability to step into something new and get up to speed fast. You don’t need to be an expert in every area, but you’ll be curious, adaptable and confident navigating unfamiliar territory.
• Experience working across different functions , particularly with Client, HR and Legal teams, and an understanding of how to bring different perspectives together.
• Exceptional stakeholder and change management skills , with the confidence to influence decisions and drive action across teams.
• A decisive mindset. You’ll be someone who can assess the situation, make a call and keep things moving, even when you don’t have every answer.
• The confidence to challenge and push back when it matters , bringing a tenacious, pragmatic and solutions-focused approach to your work.
• Strong commercial and analytical thinking , with the ability to use financial and operational data to make informed decisions and shape the direction of a project.
• Strong project management capability , including experience with tools such as Smartsheet and confident Excel skills across formulas, reporting and dashboards.
• The ability to juggle multiple priorities without losing momentum , keeping several complex projects moving in a fast-paced, changing…