UX Content Designer III

Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Do you enjoy solving complicated content problems? Do you want to use your Content Design skills to impact user experiences that help millions of people enjoy more of the world? At Expedia Group, our mission is to power global travel for everyone, everywhere. As a Content Designer III in our Experience Design (XD) team, you'll work in a worldwide cross‑disciplinary team that unites Product Design, Content Design, and Research to deliver innovative and cohesive end‑to‑end experiences that serve the needs of our travelers and partners.

We're looking for a motivated and experienced Content Designer who is proficient in developing product content strategies, skilled at blending UX writing with storytelling, and confident in taking a content‑first approach to end‑to‑end experience design. Reporting to the Senior Content Design Manager, this Content Designer will help drive the content strategy and enhance the product experience for our Loyalty and connected Membership spaces.

• Are passionate about finding the right content solutions to meet users' needs using research, data, and empathy

• Have extensive experience in bringing clarity, consistency, and usability to the Loyalty product experiences

• Are dedicated to designing product experiences that are helpful and human

Exemplify sound practices in human‑centered content strategy and design. You'll be a confident content practitioner who can lead by example and is well‑versed at taking a cross‑organizational, holistic approach to the user experience. While no two days are the same, you'll specifically be expected to :

• Design thoughtful, intuitive, and accessible content solutions for a range of product use cases and interactions – from onboarding and in‑app education to transactional flows and push notifications.

• Apply solid information architecture methods (such as content modeling and mapping) and UI frameworks to design scalable content solutions.

• Audit, analyze, structure, create, and present compelling UX content throughout the product experience.

• Partner across product and research teams using human‑centered design methods to drive content tests that measurably improve the traveler experience, and identify, log, prioritize, and resolve content bugs across the portfolio.

• Apply a holistic, customer‑focused approach to creating a cohesive content strategy for our loyalty programme across all product areas.

• Use both qualitative and quantitative insights, along with business analytics, to drive content insights and solutions.

• Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content

• Have strong facilitation and presentation skills to clearly and confidently communicate the rationale for decision‑making to team members and stakeholders.

• Influence, persuade, and negotiate with stakeholders to design the best experiences that meet the needs of travellers and businesses.

• Bachelor's degree in a related technical field; or equivalent related professional experience in core skills such as UX Writing, content audits and analysis, content mapping and modeling, information architecture, content planning and sourcing, conversational design, and storytelling (this is not a content marketing…