Production and Operations Manager - Carruthers Center

Northeastern offers a rewarding working environment for our students and employees. Our faculty and staff are smart, dedicated people who work to create an excellent urban university experience for bright and motivated students.

Job Summary:

As part of the Student Union, Events and Conference Services department (SUECS), and Production and Technical Services department (PTS), the Production and Operations Manager reports to the Production Director and is responsible for managing event production and operations in the CCICS Donn

F. Bailey Legacy Hall, lower level event space, as well as providing production and operations support for other PTS-supported events at CCICS, at the north campus, Board of Trustees meetings at El Centro and the north campuses, and NEIU commencements.

Responsibilities include planning staffing, operations, and production services with SUECS staff, student groups, faculty, staff, rental groups, and other clients, managing student staff, freelance staff, and contractors, advancing internal, hosted, and rental events, executing equipment setups, live sound engineering, lighting design and operation, AV recording, and web conferencing equipment setup and operation.

Job Description:

Manages event production and operations in the CCICS Donn

F. Bailey Legacy Hall, lower level event space, and other PTS-supported events in support of all concerts, conferences, lectures, third-party and rental events occurring in these spaces.

Advances all event needs with NEIU faculty, staff, and external partners, renters, and other event organizers.

Supervises and manages the following service areas: live sound engineering, including creating patch lists and stage plots; projection system operation; stage management, including calling performance cues and moving stage equipment; lighting design, programming, and operation, including hanging, focusing, addressing lighting instruments; rigging and fly system operation; audio and video recording, live streaming, web conferencing, and additional production services as needed; and table, chair, and other operations duties for events.

In addition, executes all of the above duties in place of or in collaboration with production staff.

Hires, trains, supervises staff, including student workers, freelance employees, and contractors to meet the production needs of events in the Legacy Hall and for other supported events, working within budget constraints.

Schedule staff for event support, production, and venue management. Covers their duties in their  collaboration with the Production Director, participates in identifying and executing departmental objectives and the development of long-range planning.

Identifies and leads special projects, including capital improvement projects as well as staffing leadership and development opportunities in support of successful program administration.

Creates training and protocol documentation.

Creates and improves administrative systems in support of departmental responsibilities.

Enforces University policy, and creates and revises policy for the Production Unit in conjunction with the Production Director.

Maintains equipment and records, including creating reports, troubleshooting, cleaning and repairing audio, video, lighting, and control equipment, verifying and updating inventory documentation, maintaining and updating standard patch list documentation, maintaining and updating lighting repertory (rep) plots, creating and updating technical venue documentation, updating firmware for equipment, and notifying the Production Director of any issues outside of this scope.

Recommends capital equipment purchases and other services in order to maintain and improve venue safety and functionality.

Reports facilities maintenance requests for the Donn

F. Bailey Legacy Hall and lower level event space to Facilities Management and tracks progress.

Administrates Donn

F. Bailey Legacy Hall and lower level event space calendars via the University scheduling system.

Ensures activities in venues are accurately reflected in the scheduling system.

Provides production and operational support as needed for other PTS-supported events on all campuses.

Advises and educates faculty, staff, rental clients and others on equipment operations and facilities use.

Serves as event liaison to Police, Building Service Workers, University Technology Services, and Parking during SUECS/PTS-supported events.

Provides administrative support and management for rental events, including meeting…