Customer Success Manager | SaaS Manufacturing Transformation; Japanese Bilingual

Customer Success Manager | SaaS for Manufacturing Transformation (Japanese Bilingual)

Join to apply for the Customer Success Manager role at Pasona N A, Inc.

Location:

Chicago, IL

On-Target Earnings: $75,000–$150,000, depending on experience.

We’re looking for a Customer Success Manager (CSM) who thrives at the intersection of relationships, strategy, and impact. This is your opportunity to own the customer journey — from onboarding to growth — and help leading manufacturers transform their operations through data‑driven SaaS solutions.

• Lead the onboarding experience for new clients, ensuring smooth implementation and early success.
• Deliver engaging, persona‑based training that simplifies technical information for users at all levels.
• Build strong, trust‑based relationships with key stakeholders — from operators to executive sponsors.
• Conduct regular meetings, visits, and business reviews to align on goals and uncover new opportunities for value creation.
• Track adoption, satisfaction, and engagement metrics to proactively prevent churn.
• Identify upsell and expansion opportunities that maximize the customer’s return on investment.
• Develop success stories and case studies showcasing measurable impact.
• Organize customer events and webinars to build a thriving, engaged user community.
• Act as the voice of the customer internally — sharing insights, feedback, and best practices to influence product and sales strategy.
• Partner with internal teams to continuously enhance the customer experience.

• Proven experience managing enterprise‑level B2B customer relationships, including adoption, renewals, and expansion.
• Strong understanding of customer success best practices in SaaS environments.
• Excellent communication, presentation, and relationship‑building skills.
• Data‑driven mindset with strong analytical and problem‑solving abilities.
• Proficiency in CRM tools and digital collaboration platforms.
• Fluency in Japanese highly preferred — bilingual ability is a strong advantage.
• Experience in manufacturing tech or industrial SaaS is a plus.
• Willingness to work onsite in Chicago and travel up to 50%.

• Play a foundational role in building and scaling a customer success organization in a high‑growth SaaS company.
• Gain hands‑on experience across the full customer lifecycle — onboarding, adoption, and expansion.
• Collaborate with visionary leaders and cross‑functional teams who value your input.
• Make a tangible impact helping U.S. manufacturers achieve operational excellence through digital innovation.

• On‑Target Earnings: $75,000–$150,000, depending on experience.
• Comprehensive
  
  Health Benefits:
  
  100% employer‑paid medical, dental, and vision coverage.
• 401(k) with 4% company match from day one.
• Generous Paid Time Off: 15 PTO days, 5 sick days, and 10 holidays.
• Stock Options:
  Share in the company’s success and growth.
• Professional Growth:
  Access to training, conferences, and learning programs.
• Vibrant Culture:
  Company lunches, social events, and a supportive team environment.

If you’re a relationship‑driven professional who loves empowering customers and driving business impact — we’d love to meet you! To apply please email resume to