Concierge Response Ambassador- Avail

About MFort Security Services

MFort Security Services is a trusted provider of contract security services based in Chicago, Illinois. Our mission is to deliver high-quality, client-focused service while building lasting partnerships. We pride ourselves on employing experienced, professional, and friendly security staff who reflect our commitment to safety and excellence. We invest in our employees through training, ongoing support, and a strong company culture. Our leadership team brings deep industry knowledge and is dedicated to exceeding expectations in every client engagement.

Equal Opportunity Employer – M/F/D/V

We are seeking a professional and motivated Concierge Ambassador to join our team. This position is responsible for leading the lobby at premium residential buildings—setting the tone for service, overseeing front desk operations, and partnering with the client/leasing team. Strong administrative and people skills are required.

• Greet residents/guests, manage visitors/access, handle packages
• Coordinate daily schedules with client/leasing; do property rounds and respond to issues
• Lead and coach the concierge team; "own" the lobby experience
• Oversee front desk operations including visitor management, access control, and package handling
• Handle administrative tasks such as emails, logging information, and filing as required
• Communicate effectively with clients, residents, MFort supervisors, and team members
• Enforce company policies, site post orders, and standard operating procedures
• Perform other duties as assigned by site management or MFort leadership

• 18+; HS diploma/GED
• Valid IL PERC & 20-hr security training (or ability to obtain)
• 3+ years concierge/front desk leadership
• Excellent customer service, communication, multitasking; reliable under pressure
• Able to stand/walk for extended periods; pass drug/background checks

• Shift: Varies – Responsible for covering all shifts (1st, 2nd, 3rd) at various luxury high-rise buildings
• Pay Rate: $23.00 per hour and progressive pay to $24- $25 per hour within 90 days

If you're an experienced concierge professional looking to take the lead at multiple premium residential sites, apply now to join MFort Security Services.