Universal Agent; Part-Time Sports Illustrated Resort- Chicago

Position: Universal Agent (Part-Time)-4- Sports Illustrated Resort- Chicago
Universal Agent (Part-Time)-4
- Sports Illustrated Resort
- Chicago page is loaded## Universal Agent (Part-Time)-4
- Sports Illustrated Resort
- Chicago locations:
Sports Illustrated Chicago time type:
Part time posted on:
Posted Todayjob requisition :
R-112892
** We Put the World on Vacation
** Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
** Job Summary
** The Universal Agent is responsible for greeting and registering guest in and out of the resort; offering general concierge services for guests; providing qualified tours to the site’s sales team, while enhancing the overall guest experience with exceptional service.
** Essential

Job Responsibilities
** Responsibilities include, but are not limited to:

- Greeting, registering, establishing credit and issuing keys to guests, in accordance with standard operating procedures. Completing check-out procedures, computes bills, collecting payment and making changes for guests as required during their stay. Displaying a high level of customer service and professionalism when interacting with all guests. Entering guest issues into WYNSOS program and following up with guest to ensure satisfaction with resolution.

Completing checklist functions including bucket check, cash report, completing cash bank procedures including cash out procedures and petty cash procedures. Clean and restock front desk area. Stock amenities, assign units as necessary. Print emergency reports, smoothly transition guest after the check-in process is completed into the marketing function of introducing the guest to the opportunity of participating in a Wyndham Vacation Ownership presentation in return for a “gift” associated with the locally offered premiums.

Prescreen each guest with professionalism to meet the qualification standards and FOC requirements associated with participation in the Wyndham Vacation Ownership presentation experience. Manifest each family that is scheduled to tour, by reporting this information to the appropriate administrative team responsible for this function. Update the team of any reschedules or changes that may occur as they happen. Maintain minimum performance standards set forth by the region in regard to the net number of qualified tours processed at the site.

Keep up-to-date on email communications. (50% time)- Delivering general concierge services for all onsite guests by providing several ways of contact in order to address questions, concerns, and request in a promptly and satisfactory manner. Provide guest with information on local hot spots and activities. Make, confirm and cancel guests’ reservations or answer a variety of questions for guests pertaining to their reservations.

(15% time)- Calling and/or following up with guests who do not commit to tour at the time of check-in by contacting rooms after they check in and/or the morning after to reintroduce the offer. Prepare door hangers and/or other material to distribute in an effort to contact families who are not easily accessible by calling the room. (15% time)- Preparing paperwork and arrival information on a daily basis to note guest scheduled to arrive to the location, along with preparing welcome gifts to be distributed to each family upon check-in.

Preparing paperwork and arrival information for those guests schedule to arrive in the future for the purpose of “pre-calling” arriving guests to introduce the property, give area information and set expectations of the arrival and check-in process. (10% time)- Answer telephones/PBX and direct calls utilizing proper etiquette. Receive guest requests and/or complaints and ensure that appropriate actions have been taken.

Communicate with other departments as needed, via telephone and two-way radio in order to resolve guest…