Cashier, Customer Service​/HelpDesk

Cashier

Join to apply for the Cashier role at SP+ (SP Plus).

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. There’s no fumbling with tickets, machines, apps, or credit cards – you just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

• Treat each customer with respect and kindness, ensuring each interaction delivers on the SP+ Promise of making every moment matter.
• Responsible for being at work every scheduled day, on time and in uniform, and ready to assist customers.
• Count “bank” of revenue at beginning of shift to ensure starting total is correct.
• Collect cash and/or validations and maintain security of cash.
• Make change and issue receipts or tickets to customer for each transaction.
• Compute or re‑compute bill from ticket showing amount due per customer.
• Operate cash register after time calculation (manually or by machine), calculate cost or transaction and display cost of customer transaction on cash register.
• Quote prices for parking services for which money is received upon customer receipt.
• Give directions to city locations and assist customers, ensuring they get where they are going easily and efficiently.
• Complete lost ticket forms when original tickets cannot be located.
• Resolve customer complaints quickly and efficiently, asking a supervisor for assistance when needed.
• Answer telephone in a prompt and courteous manner.
• Maintain cleanliness of booth and pick up trash in the surrounding area.
• Conduct timely checks to see if a proper inventory of necessary work aids and supplies are located in booth.
• Verify log of shift transactions against bank of “revenue” on hand.
• Compile “bank” of collected revenue during the day once a predetermined amount of money has been collected.
• Record amounts received, cars in/out of facility, cars left in facility (if applicable) while preparing shift report of transactions.
• Complete any other duties that may be assigned by the supervisor.

• Employees must be vaccinated against COVID‑19 as a condition of employment, subject to any valid medical or religious accommodation.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Less than high school education or up to one month related experience or training or equivalent combination of education and experience.

Special shift requirements, if any, will vary depending on a location’s hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required.

Individual will only be required to have and maintain a valid state‑issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Ability to add, subtract, multiply and divide; make change; read and comprehend simple instructions, short correspondence and memos; write simple correspondence; effectively present information in one‑on‑one and small group situations to customers, clients, supervisors and other employees of the organization.

Apply common sense understanding to carry out detailed but standard written or oral instructions; deal with problems involving a few concrete variables in standardized situations; use clock, calculator or credit card machine to handle transactions; maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public; effectively respond to customer problems or complaints.

Employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Employee is occasionally required to walk and sit. Specific vision abilities required: close vision.

$17.80…