Customer Service Representative - Driving

Customer Service Representative - Driving

Join SP+ (SP Plus) as a Customer Service Representative – Driving. This role is part of our mission to deliver checkout‑free parking experiences through advanced computer vision technology.

SP+ is a leading parking network across North America and Europe, employing over 23,000 people to power mobility in more than 4,000 locations. We are reimagining parking by providing seamless, contact‑less experiences that free up customers’ time and improve everyday life.

• Ensure highest quality customer service and assist the maintenance team with keeping common areas near entrances and exits clean.
• Assist customers in making payments at fully automated revenue control equipment.
• Help customers with parking services and facilitate the expedient flow of traffic through the facility.
• Lead programs to improve client and customer satisfaction.
• Assist in the day‑to‑day management of the assigned location.
• Monitor parkers in pay‑in lanes.
• Interact with customers in a friendly and professional manner.
• Provide assistance to customers who have forgotten where they parked.
• Perform other necessary functions as assigned.
• Conduct garage and facility audits as required by management.
• Count revenue at the beginning of each shift to ensure totals are correct.
• Make change for customers prior to transactions.
• Quote rates for parking services.
• Give directions to various city locations.
• Resolve customer complaints independently or with supervisor aid.
• Answer telephone calls promptly and courteously (if required).
• Maintain facility cleanliness and pick up surrounding trash.
• Present oneself professionally (neat appearance and uniform) at all times.
• Arrive to work on time for scheduled shifts.
• Complete any other duties assigned by the supervisor.

Education Required: High School Diploma or an equivalent combination of experience and education.

Experience

Required:

Experience with automated parking access control hardware and software or a high aptitude for technology.

Availability: Ability to work various shifts including 2nd shift, 3rd shift, and weekends as required.

License Requirement: Valid state‑issued driver’s license with a current address and acceptable driving record.

Mathematical

Skills:

Ability to add, subtract, multiply, and divide and make change.

Language

Skills:

Ability to read, write, and interpret English; effectively present information in one‑on‑one and small group settings.

Reasoning Ability: Apply common sense and tackle problems in standardized situations.

Adaptability: Adapt to changes and handle unexpected events.

Judgment: Exhibit sound and accurate judgment.

Other

Skills:

Use of clock, calculator, or credit‑card machine; maintain a pleasant demeanor on the telephone; proactively solve customer problems; lead by example; flexible schedule.

Work Environment: Moderate to loud noise, moderate to high vehicle emissions, moderate to high temperature extremes, exposure to all weather, bright sunlight and nighttime conditions.

Physical Demands: Frequent standing, walking, hand use, reaching, and close vision.

$21.00 – $23.00 per hour.

Eligible employees receive medical, dental, vision, flexible spending accounts, long/short‑term disability, life insurance, accident insurance, 401(k), and paid time off.

Chicago, IL (US‑IL‑CHICAGO)

SP+ is an equal‑opportunity employer committed to recruiting, hiring, training, and promoting employees without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or any other class protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant.

SP+ may use an automated employment decision tool to assess candidacy for employment. If hired, your data may become part of your employee records.

Applicants wishing for an alternative selection process or to request a data‑retention policy clarification for a New York City posting may contact  SP+ is here to assist.

Entry level

Full‑time

Other

Facilities Services