Customer Service Representative - State Farm Agent Team Member

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Our agency opened in 2000 and has built a reputation for exceptional service and long-term relationships with our customers. With a small, dedicated team of two, we pride ourselves on collaboration, reliability, and mutual respect — both within the office and with our clients.

Before opening the agency, I worked in claims with State Farm, where I developed a strong foundation for helping customers navigate life’s challenges. I graduated from the University of Illinois Chicago and have always had a passion for connecting with people, traveling, and staying active in the community. Over the years, we’ve supported local high schools and participated in various community initiatives to give back where it matters most.

We offer great benefits including a Simple IRA, health coverage, licensing reimbursement, and flexibility when needed. Team members also enjoy random outings, bonus opportunities, and travel incentives to celebrate success.

Our office culture is relationship-driven, supportive, and open to new ideas. We’re looking for a reliable, goal-oriented team player who enjoys working collaboratively, values creativity, and is eager to help customers with care and professionalism.

As a Customer Service Representative - State Farm Agent Team Member with Hemina Patel - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.