Telecom Operator

Telecom Operator - 22864

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: Hospital Operators

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 2 (8 Hr 1:30 PM - 10:00 PM)

Pay Range: $16.20 - $24.28 per hour

Rush offers exceptional rewards and benefits. Learn more at our Rush benefits page: https://(Use the "Apply for this Job" box below)..

The Operator will handle internal and external calls to the institution and provide the needed information/service or route the caller to the appropriate location. The Operator responds to user complaints to resolve problems associated with the institution's telecommunications systems. The Operator diagnoses problem through discussions with users and coordinates internal telecommunications support to resolve problems. Exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures.

• High School Diploma or GED.
• One year work‑related experience operating PBX telephone system attendant consoles or other help‑desk related position.
• Excellent verbal communication skills.
• Basic analytical ability.
• Good working knowledge of how to operate a PC.
• Ability to handle emergency and emotionally‑charged callers.
• Excellent diction and strong customer focus.

• Must work weekends and holidays.

• Handles calls received on the institution's main telephone number, determines which department or individual would be best suited to handle the caller's needs, and routes the caller to that department or individual.
• Handles internal calls for assistance, determines the caller's needs, and provides the needed information/service or routes the caller to the appropriate department or individual.
• Knows the functions of the various departments to ensure callers are routed to the appropriate location.
• As the first point of contact for most external and internal parties calling the institution ensures that the caller is treated politely and with utmost respect.
• Provides meet‑me paging services as required.
• Handles emergency calls received from within the institution and notifies the appropriate parties according to established procedures.
• Answers repair calls received from end users and gathers information to assist in prompt repair.
• Coordinates internal support to resolve problems.
• Makes changes to the paging and Tele management system databases as appropriate while maintaining their integrity.
• Acts as a backup to other telecommunications positions when needed.
• Operator works at both Rush University Medical Center and Rush Oak Park.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.