Seasonal Guest Services - Maggie Daley Park

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* Job Title:

** Seasonal Guest Services – Part-Time / Non-Exempt
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* Location:

** Maggie Daley Park, Chicago, IL  
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* Reports To:

** Operations Manager
** Position Summary
** Maggie Daley Park is seeking enthusiastic, guest-focused individuals to join our Seasonal Guest Services Staff for the winter ice-skating season. In this role, you’ll help create a fun, safe, and memorable experience for all visitors to the Ice-Skating Ribbon. Working under the direction of the Guest Services Leader, you’ll assist off-ice operations, support special events, and ensure excellent service is delivered throughout the guest experience.

Maggie Daley Park is open 7 days a week in all types of weather. Rain, Snow and Sunshine. All Applicants need to be extremely reliable, dedicated and punctual. References will be checked.
** Key Responsibilities
*** Greet guests warmly and provide friendly, professional assistance.
* Share information about rink rules, skate rentals, park programs, and events.
* Encourage safe behavior and enforce rink policies.
* Report any incidents, injuries, or unsafe conditions to supervisors immediately.
* Fit, distribute, and collect rental skates and helmets.
* Maintain cleanliness and organization of the rental area and equipment.
* Sanitize skates and gear as needed between uses.
* Help keep warming tents, locker areas, and common spaces clean and inviting.
* Manage lines, direct guest traffic, and promote efficient flow throughout the facility.
* Assist with group activities, themed skate nights, and other park programming.
* Contribute to a festive and inclusive atmosphere during special events.
* Complete other job responsibility and duties as assigned.
** Schedule Requirements
*** Starting October 1st through April 1st; this is a seasonal, part-time position
* Maggie Daley Park is open 7 days a week 8am-10pm. ALL Holidays
* Applicants must be available to work early mornings, weekdays, evenings and Weekends
* Ability to work the following Shift(s): 7:00AM-1:30PM, 10:00AM-4:30PM, 4:00PM-10:30PM.
** Qualifications
* ** Excellent communication and interpersonal skills
* Expert knowledge in all types of sizing for hockey and figure skates, familiar with European Sizes. Ability to swap out sizes quickly without assistance
* Expert Ability to tie and lace skates quickly
* Expert Ability to use technology to check in participants
* Expert Ability to clearly and quickly explain to patrons the online reservation process
* Expert Ability to multi-task and maintain a friendly tone during chaotic busy times
* Previous experience in customer service, recreation, or events is preferred
* Commitment to delivering an inclusive and welcoming experience for all guests
* Ability to work in the cold and warm weather conditions
* AED/CPR Certified
* Reliable Transportation, in all types of weather.
** Physical Requirements
*** Frequent walking and standing; occasional sitting for extended periods
* Ability to lift and move up to 30 pounds regularly
* May be required to physically assist guests in the event of a fall or emergency
* Reasonable accommodations will be made in accordance with applicable laws.
** Compensation:** $20.00/hour
** Benefits
* ** Paid Leave Accrual
* Sick Time Accrual
* 401(k) eligibility upon meeting program requirements
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* How to Apply

**** All applications must be submitted through our official online system. If you need a reasonable accommodation during the application process, please contact us at .
**** Recruiter Contact
** Maggie Szot – HR Manager  Phone:
** Maggie Daley Park is proudly managed by ASM Global, the world’s leading venue management and services company. ASM Global is an Equal Opportunity/Affirmative Action Employer. We strongly encourage applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.
** Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
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