Account Management Support

About Us

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

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We’re looking for an energetic, organized, and customer‑obsessed Account Management Support (AMS) Specialist to help elevate the experience of our unmanaged customers while freeing up capacity for our Account Managers to focus on strategic work.

As part of our AM Support team, you’ll be one of the first points of contact for inbound inquiries - along with proactive account management activities such as re‑engaging inactive accounts, surfacing growth opportunities, and supporting AMs with operational tasks. You’ll help deliver a seamless, consistent, and proactive customer experience that strengthens retention and fuels revenue expansion.

If you love solving problems, finding efficiencies, and connecting with customers, this is the role for you.

• Own the AM Support Inbox: Manage and respond to inbound customer inquiries through the Account Management Zendesk queue—delivering clear, timely support across a wide range of low‑complexity requests. You’ll troubleshoot issues, lead basic trainings, and ensure every customer feels supported and understood.

• Drive Proactive Retention & Growth: Run churn‑prevention and reactivation playbooks for at‑risk or inactive accounts. You’ll identify “diamonds in the rough” among unmanaged customers, spot usage signals, and recommend upsell and cross‑sell opportunities such as Premium/Pro plans, Flexi Perk, Events/MICE, and more.

• Support AM Operational Excellence: Take on key administrative and operational tasks that keep our AM engine running smoothly—bug follow‑ups, price discrepancy investigations, charge reconciliations, and internal ticketing. You’ll maintain accurate trackers and collaborate closely with Product, Accounting, and other teams.

• Help Us Scale the AM Function: Through structured workflows, sharp prioritization, and a proactive mindset, you’ll help us deliver faster response times, reduce burnout across the AM team, and create consistent coverage for unmanaged customers.

• A highly organized, detail‑oriented approach to managing a high volume of tasks.

• Excellent written communication and a customer‑first mindset.

• Strong prioritization skills, especially in a fast‑moving environment.

• Creative problem‑solving and a proactive approach to improving processes.

• Comfort navigating operational tasks and collaborating cross‑functionally.

• Zendesk experience (strong plus!)

• Experience in customer support, coordination, or AM‑adjacent roles.

• Project management or workflow improvement experience.

• A process‑driven mindset with the ability to identify scalable efficiencies.

• Faster, more consistent support for unmanaged customers.

• Increased reactivation of inactive accounts.

• More upsell/cross‑sell opportunities identified and escalated.

• Receive…