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Technical Support

Senior Manager, Customer Experience Transformation

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Accenture
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Technical Support
Salary/Wage Range or Industry Benchmark: 122700 - 261300 USD Yearly USD 122700.00 261300.00 YEAR
Job Description & How to Apply Below
A global consulting firm is seeking a seasoned professional in customer support to lead transformation initiatives for clients. The ideal candidate will have over 10 years of experience in customer support and modernization strategies, including the integration of GenAI solutions. This role involves evaluating current solutions, designing optimal customer service experiences, and collaborating across teams to drive success. Candidates should possess strong leadership abilities and a profound understanding of customer engagement technologies, and live within a reasonable distance from the office.
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Position Requirements
10+ Years work experience
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