Customer Service Reps

1301 N Elston Ave., Chicago, IL 60642

McGrath Acura of Downtown Chicago is a great place to have a rewarding career! We are seeking EXPERIENCED Service BDC Appointment Setters, to work in our beautiful dealership's busy call center, to answer a large volume of calls and internet requests, schedule auto repair/maintenance service appointments, follow up with customers after service is completed, and more.

At least 2 years of automotive BDC experience is required. Ideal applicants will also be self-motivated, enthusiastic, and goal driven professionals who are masters of influence.

Why work for McGrath Acura of Downtown Chicago?

We provide excellent compensation and benefits, a friendly and professional work environment, and career advancement opportunities. Apply now and drive your career forward with this great opportunity.

Job Responsibilities - Service BDC Appointment Setter:

• Work in our busy call center to answer a large volume of calls and internet requests, schedule/reschedule auto repair/maintenance service appointments, follow up with customers after service has been completed to ensure their satisfaction, and more.
• Respond to a large volume of internet appointment leads via inbound and outbound calls and emails
• Make outgoing lead-based calls to ask customers to come to the dealership for auto service repairs and maintenance
• Participate in phone campaigns like calling customers whose brakes were close to needing replacement on their last visit, warranty reminders, safety recalls, etc.
• Be enthusiastic and provide excellent customer service
• Successfully manage tasks in a fast-paced environment
• Establish individual sales goals

Job Requirements - Service BDC Appointment Setter:

• Required:
  At least 2 years of automotive BDC experience
• Excellent customer service, communication and computer skills
• Must be a team participant
• Must have a good work ethic, a positive attitude and be a person of integrity
• Teachable, receptive to new Ideas, flexible, and comfortable with change
• Professional appearance
• Valid driver's license and acceptable MVR

Full-time Benefits:

• Excellent performance driven income including commission and bonuses!
• Medical, dental, and vision insurance
• 401(k) with match
• Paid vacation
• Employee discounts
• Career advancement opportunities

Required

Preferred

Job Industries

• Customer Service