Client Experience Coordinator

Job Description

The Client Experience Coordinator will serve as a key liaison between clients and internal teams, ensuring that each interaction is executed with clarity, professionalism, and efficiency. This role focuses on managing communications, supporting client onboarding, addressing inquiries, and maintaining a seamless experience throughout the service cycle. The ideal candidate brings strong organizational skills, impeccable attention to detail, and the ability to uphold a refined and trusted brand image.

• Serve as the primary point of contact for client communications, ensuring timely and accurate support.
• Coordinate onboarding processes, documentation, and service handoffs to maintain consistency and client satisfaction.
• Monitor project timelines, follow up on deliverables, and maintain organized records of client interactions.
• Prepare reports, summaries, and updates for both clients and internal leadership.
• Anticipate client needs and proactively offer solutions that enhance the overall service experience.
• Collaborate with various internal departments to streamline processes and resolve any issues efficiently.
• Uphold Lumina Agency’s service standards by creating a polished, professional, and dependable client experience.

• Strong communication abilities, both written and verbal, with a refined and professional tone.
• Excellent organizational and multitasking skills, with the ability to manage multiple client needs simultaneously.
• Detail-oriented mindset with a commitment to accuracy and consistency.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Comfortable working independently and within cross-functional teams.
• Problem-solving skills and a proactive approach to client engagement.

• Competitive salary ranging from $56,000 to $61,000.
• Professional growth opportunities within a rapidly expanding agency.
• Skill-building and continuous learning environment.
• Supportive and collaborative work culture.
• Full-time position with long-term career potential.