Customer Experience Specialist

Join WITRON as a Customer Experience Specialist!

We're seeking a motivated entry-level candidate ready to take on responsibility and grow within our organization! This is a great opportunity for a detail-oriented individual ready to take on responsibility and grow professionally. In this multi-functional role, you'll support our national Spare Parts program by processing orders, managing customer communications, and ensuring timely fulfillment. Daily tasks include order entry, receiving, and customer service.

Pay Range: $50k-60k annually

As a Customer Experience Specialist, you will:

* Creating new spare part and/or repair orders from customers

* Processing orders as they move to fulfillment

* Corresponding with customers via email and phone calls

* Aiding in prioritizing and escalating customer orders

* Generating repair authorizations from various vendors

* Managing open orders/repairs and determining contingency plans

* Physically and virtually receive and ship parts/repairs

* Physically and virtually shipping items to customers and vendors

* Working with procurement to fulfill orders

* Work in cooperation with German counterparts

* Customer service on all in process orders

* Maintain and improve repair supply chain

* Supporting customer repair order processing

* Support other Supply Chain colleagues needs

Requirements:

* High school diploma or equivalent is required

* Experience with electro/mechanical products a plus

* Proficiency in Microsoft Office, especially Excel

* Excellent computer skills

* Experience with SAP a plus

* Experience with forklifts and other MHE (operation, training, inspections), a plus

* German language a plus

* Ability to travel nationally and internationally as required (Minimal)

* Continuous walking, climbing and standing

* Excellent written and verbal skills

* Must be able to lift 50lbs or more.

Why WITRON?

* Innovative Environment:
Be at the forefront of technology with WITRON's advanced automated material handling system.

* Continuous Growth:
Drive operational excellence and continuous improvement with ample opportunities for career development and advancement.

* Competitive Benefits: WITRON values employees and strive to create a supportive and rewarding work environment. We offer three (3) bonus opportunities, comprehensive health benefits. We offer company paid Basic Life, Dependent Life, AD&D, Short-Term Disability and Long-Term Disability Insurance. We offer a great 401(k) match, Dental Insurance, Vision Insurance, Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance and much more!

Join WITRON and be part of a team that's shaping the future of automation logistics!

Apply now to take the next step in your career journey.

WITRON is proud to be an Equal Opportunity Employer, Race/ Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual orientation