Guest & Member Services Supervisor

The Adler Planetarium is seeking an Interim Guest & Member Services Supervisor to join our dynamic team located on Chicago's Museum Campus.

This role is responsible for providing outstanding customer service to Adler guests through ticket and membership sales, greeting and checking in groups, and beyond. The position supervises a team of Guest Services Representatives, providing coaching, training, and serving as an example of exemplary customer service in all guest interactions.

• Maintain the integrity of the point‑of‑sale system, ensuring all cash, credit, discount, and voucher redemptions are reconciled daily; record all financial transactions and discrepancies; and maintain reports for the business office.
• Prepare and send cash deposits; count all cash reserves; maintain the safe balance; assign Guest Services Representatives to banks; and process third‑party refund debits and credits.
• Provide exceptional customer service while troubleshooting any concerns that arise from guests, authorizing refunds and exchanges as needed.
• Make changes to the ticketing system in collaboration with all floor teams; track and maintain the will‑call system for VIP guests; serve as backup to the manager as needed to support museum‑wide initiatives that anticipate guest needs and improve guest experiences.
• Train all Guest Services Representatives on customer service, point‑of‑sale, and ticketing system practices, coat check, special event support, phone answering, sales, and all related functions to serve our guests and members.
• Create weekly schedules and daily assignments for the Guest Services Team, including post assignments, breaks, lunches, and rotations.

Mid‑Senior level

Full‑time

Other

Chicago, IL – Adler Planetarium, Museum Campus

Compensation: $96,000 – $144,000 annually