Travel Fulfillment Support Advisor

About Us

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit  to learn more.

Are you passionate about travel and dedicated to providing exceptional customer service? AmTrav is looking for motivated individuals to become part of our back‑office, Travel Fulfillment Team. We are a high performing, fun and inclusive team that focuses on developing talent and working as a team to provide the best service.

Travel Fulfillment Support Advisors are responsible for fulfilling travel requests for our travel clients in a professional and timely manner. A successful candidate will use communication skills and teamwork to deliver optimum and personal service to achieve high customer satisfaction. This position is heavily based around managing a variety of tasks, timelines, and juggling priorities.

• Learn how to fulfill air, car, and hotel requests through AmTrav’s proprietary booking system, ATOM
• Communicate with vendors via phone and email to fulfill client requests
• Follow up on problem bookings
• Follow procedures, guidelines, and policies
• Document and update important customer information for future reference
• Have a good understanding of the entire airline/hotel/car industry in order to complete requests from customers
• Establish and maintain positive working relationships with agents, peers, management, corporate, network, coworkers, and partners

• Work on special projects
• Provide creative ideas to improve performance and morale

• Current experience in a contact center environment (customer service and/or sales) for a minimum of 1 year
• Strong communication skills (both oral and written) and can actively listen
• Comfortable in a coaching environment that stresses skill development (empathy and performance)
• Ability to sit and work at a computer for longer periods of time
• PC proficiency with various Windows applications
• Understands the continual changing nature of a contact center
• The ability to work well with minimal supervision in a high‑volume environment
• Ability to work well independently and as part of a team
• Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times
• Outstanding interpersonal, multi‑tasking, and analytical skills
• Excellent verbal communication and listening skills
• Successful experience in achieving specific performance goals and objectives
• Have an excellent work record and are eligible for rehire with previous employers

Hourly rates start at $22‑$24, with potential increases based on experience. Weekend bonuses are available after 6 months, along with ample opportunities for salary growth within our multi‑tier support team.

Once you have completed training you will be moved into your permanent shift.

• Schedule:
  
  Mon Tue Wed Thu Fri 2p-11p CST OFF Sat…