Customer Service - Merchant

Customer Service - Merchant Premium Support

5 days ago Be among the first 25 applicants

The Community Operations organization at Uber is responsible for delivering world‑class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and a variety of other roles to support business needs and continued growth. Employees in the customer operations teams respond to tickets submitted virtually by customers and offer in‑person support.

• Demonstrate empathy while solving customer concerns
• Deliver high quality customer support and customer satisfaction while solving complex inbound or outbound customer issues that may not have a well‑documented procedure, and where relevant to the line of business, provide inbound and outbound phone support
• Work on both phone and ticket‑based cases when relevant and resolve escalations
• May perform root‑cause analysis and present findings
• Highlight common ticket types / issues to Team Lead

• For Internals:
  At least 6 months of experience in retail, hospitality, or customer service in‑person or contact center environment
• For Externals:
  At least 1 year of experience in retail, hospitality, or customer service in‑person or contact center environment
• Comfortable operating in multiple modalities

• Relationship management
• Deescalation / conflict management
• Proactive support

For Chicago, IL‑based roles:
The base hourly rate for this role is USD $23.50 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of compensation. You will also be eligible for various benefits. More details can be found at

Entry level

Full‑time

Other

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