Studio Advisor - Front Desk​/Sales Receptionist

Overview

Join to apply for the Studio Advisor - Front Desk/Sales Receptionist role at BODYROK
.

BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt and redefine your body and mind. We are a rapidly growing company seeking fitness enthusiasts who are organized, service-oriented, and excited about our brand. We are looking for committed and dedicated individuals to help grow our business and share the BODYROK promise with more people.

• open availability
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Training & development

• Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio, and adhere to the dress code and punctuality expectations.
• Assist members/guests in-person and via email as inquiries come in.
• Maintain a clean and orderly studio, including bathrooms, changing rooms, towels/laundry, and trash.
• Initiate tasks and perform duties without micromanagement.
• Monitor incoming emails and ensure proper check-in procedures are followed.
• Provide customer service and support to members and guests, and generate revenue by developing relationships to increase membership enrollment and package purchases.

• Member and Guest Check-in Compliance
• Greet all incoming members and guests
• Ensure all check-in procedures are followed
• Thank guests as they exit
• Sales
• Create new business through promotions, referrals, and inquiries
• Promote specials to current and potential guests
• Reach out to members via email for sales opportunities
• Reconcile and report all incoming and outgoing transitions
• Attain personal sales revenue targets
• Customer Service & Operations
• Tour potential members through the studio and connect guests to facilities, equipment, services, and amenities
• Handle member service issues including address changes, billing questions, and payment inquiries
• Update logs for supply requests and maintenance (as needed)
• Promote and sell merchandise
• Keep the front desk and entryway clean and orderly
• Perform general cleaning duties including hourly bathroom and studio checks
• Follow up with enrolled members to ensure expectations are exceeded
• Provide the highest level of customer service when interacting with guests

• 1–2 years of customer service or sales experience preferred
• 1–2 years Mind Body software experience preferred
• Open availability including OPEN/MID/CLOSING shifts
• Competitive drive to succeed in a commission-based environment
• Excellent customer service skills
• Knowledge of sales practices and techniques
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills, both oral and written
• Organized and detail-oriented
• Friendly, warm, welcoming personality
• Easy to talk to and comfortable around new people
• Available to work at least 2 weekend days per month

Compensation: $16.20 - $20.00 per hour. This is an hourly position with a base rate plus potential commissions based on sales.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Administrative
• Industries:
  Health, Wellness & Fitness

Location:

Chicago, IL