Call Center Attendant

Position Summary

Malibu Jack’s is looking for a friendly, detail-oriented Call Center Attendant to be the first point of contact for guests across all locations. This role is key to delivering exceptional customer service, assisting with party and event reservations, responding to inquiries, and helping drive revenue through effective communication. If you enjoy helping people, have strong communication skills, and thrive in a fast-paced call center or guest-facing environment, this role is perfect for you.

• Answer incoming calls promptly, professionally, and courteously
• Provide accurate information about park hours, pricing, policies, and offerings
• Direct inquiries to the appropriate department or location as needed
• Deliver excellent guest services and ensure a positive first impression

• Assist guests with booking birthday parties, group events, and special packages
• Follow scripts and sales prompts to promote upsells, memberships, and additional services
• Maintain up-to-date knowledge of current promotions, party packages, and availability
• Enter bookings accurately into the reservation system

• Monitor and respond to company-wide emails, including inquiries, booking questions, and guest feedback
• Route emails to the appropriate managers or departments when necessary
• Ensure timely, professional responses in accordance with company standards

• Update and verify guest information, party details, and calendar availability
• Maintain accurate records in the CRM system or reservation software
• Assist in reporting and tracking guest bookings and inquiries

• Handle guest concerns and complaints with empathy and professionalism
• Escalate unresolved issues to management in a timely manner
• Maintain a positive, helpful attitude in all customer interactions

• Previous experience in a call center, customer service, or sales environment preferred
• Strong verbal and written communication skills
• Comfortable managing high call volumes and multitasking
• Basic computer and email proficiency; experience with reservation or CRM systems a plus
• Attention to detail and ability to follow procedures accurately
• Positive, friendly, and guest-focused attitude
• Availability to work evenings, weekends, and holidays as needed
• Frequent use of phone, headset, and computer systems
• Ability to sit or stand for extended periods during shifts

• Be part of a fun, dynamic team in a family entertainment environment
• Opportunities to learn and grow in guest services, call center operations, and sales
• Gain experience handling high-volume guest interactions while building strong communication and problem-solving skills