Service First Lead: Escalation & Recovery Specialist
Listed on 2026-10-07
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
DHL Global Forwarding in Chicago is seeking a Service First Lead to provide hands-on, day-to-day operational support to the Chicago Air, Ocean and Domestic teams by coordinating internal and external escalations and ensuring accurate, professional customer updates that improve the customer experience.
The role connects operations with customer-facing colleagues and the wider network to create visibility of open issues, maintain momentum, and identify recurring themes before they become
This posting is for the Service First Lead:
Escalation & Recovery Specialist role at DHL Global Forwarding, based in Chicago, IL, United States.
As a Service First Lead:
Escalation & Recovery Specialist, you will play an important part at DHL Global Forwarding in Chicago, IL, United States.
We invite applications for the Service First Lead:
Escalation & Recovery Specialist position located in Chicago, IL, United States.
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