Receptionist, Customer Service​/HelpDesk

Located in the heart of the vibrant Bucktown/Wicker Park community, Spa Soak is not just a wellness spa; we are a sanctuary dedicated to holistic health and personal transformation. Since 2006, we have been providing expert holistic care and results-based treatments, fostering an environment where our clients can restore balance, energy, and peace of mind.

As the first point of contact for our clients, our receptionists play a very crucial role in embodying the values and mission of Spa Soak. We are looking for a passionate, engaging individual who thrives on making meaningful connections and understands the importance of exceptional client service.

• Greet clients warmly and ensure a welcoming environment, acting as the embodiment of Spa Soak's commitment to our community.
• Manage booking appointments, inquiries, and maintain client records with attention to detail.
• Provide information about our services to clients, helping them to understand the full range of offerings at Spa Soak.
• Open and/or close the Spa according to procedure, ensuring everything is prepared for the day’s services or securely closed down at night.
• Maintain a neat, organized reception and waiting area, reflecting the calm and healing environment Spa Soak is known for.
• Assist with other related tasks as needed, demonstrating flexibility and a team-oriented attitude to support Spa Soak's operations and client experience.
• Assist our Marketing Manager with social media content.
• Coordinate with our team of wellness professionals to ensure a seamless and exceptional client experience from arrival to departure.

• Has excellent communication and interpersonal skills, with the ability to build relationships effortlessly.
• Social Media experience is a plus.
• Is interested in holistic wellness and eager to share this passion with others.
• Exhibits a high level of organization, attention to detail, and professionalism.
• Shows initiative in creating a positive environment and enhances the client experience.
• Has experience in customer service, preferably in a wellness or spa/salon setting.

Must be available every Thursday, Friday, Saturday, and possibly every other Sunday.

Compensation: $18.00 - $21.00 per hour

Spa Soak is a full service spa located in the Bucktown/Wicker Park area. We provide a full range of treatments; each custom blended and tailored to your needs using the highest quality essential oils, plant extracts, vitamins and minerals.