Guest Services, Customer Service​/HelpDesk

11611 Advocate Trinity Hospital - Guest Services

Part time

No

0

various hours 5am-11pm

$18.85 - $28.30

• Welcomes guests, associates and partners to hospital Main Lobby
• Assesses guest’s immediate needs and transports or arranges if necessary for transportation to their destination.
• Addresses guests, associates and partners according to service standards.
• Greets and directs all patients, family, visitors and associates to the appropriate area according to visitation policy and Guest Services Standards.
• Answers questions, solves problems for guests independently or with the assistance of the guest services manager.
• Alerts departments, patient care units and/or other hospital areas of guest’s arrival if appropriate.
• Provides escort services for guests as needed
• Transports papers, supplies, or any other information to directed destination.
• Assures that transportation equipment is available for use in a timely and efficient manner for all point of entry areas (i.e. appropriate size and numbers of wheelchairs).
• Escorts guests to desired destination (may require transporting guests).
• Provides information to guests, associates and partners as needed, required or determined per individual situations
• Coordinates Advocate Trinity Hospital guest information needs with external services or resources such as information regarding bus routes , taxi requests, , religious service locations and schedule, requests for flowers, personal care items or services, or any other requested services.
• Accesses information via a variety of vehicles (multiple computer systems, phones, maps, signs, etc.) and provides information such as place and time of appointment for tests/procedures, location of destination, availability of transportation services, inpatient room information, Emergency Department, patient room information, visiting hours information, etc.
• Provides information regarding scheduled meeting dates, times and location, education programs information, etc
• Accepts and disseminates guest, associate and partner suggestions, concerns and questions to appropriate area and/or person.
• Acts as a liaison between guests and all other hospital areas to include such things as directing guests to Cashier/business office area, informing valet service of vehicle retrieval request, communication with outpatient areas notifying of patient arrival or particular patient needs, communication with security in order to inform of on-going or potential security situation.
• Provides a variety of other services and/or performs a variety of other tasks in order to assure that guest’s needs are not only met but exceeded and to ensure that hospital environment is safe, clean, friendly, efficient and supportive of hospital activities in general.
• Performs additional duties as assigned Manager.
• Retains lost belongings for patients and coordinates pickup. Gathers unclaimed items once a month and inventories to donate.
• Supervises Volunteer activities.
• Assures visitors have appropriate 's or Visitor's passes before entering patient care areas including Nursery.
• Establishes and maintains a high level of skill and knowledge of hospital personnel, departments, information systems, processes and general hospital information in order to provide strong customer service and to meet the needs of Advocate Trinity Hospital guests, associates and partners.
• Participates in ongoing education in order to establish and maintain a higher level of skill and knowledge in all facets of the position.
• Establishes and maintains a high level of competency in regards to information and telecommunication systems that are utilized in daily activities.