Bilingual Customer Service Representative

Location:

Chicago, IL 60631

Schedule:

100% On-Site | Monday-Friday

Hours:

9:30 AM - 6:00 PM CST (40 hours/week)

Job Overview

We are seeking a Bilingual Customer Service Representative (English/Spanish) to join a fast-paced customer contact center team. This position is ideal for individuals with insurance and call center experience who are passionate about helping customers, solving problems, and delivering exceptional service. The successful candidate will handle inbound and outbound customer interactions via phone and email while maintaining high standards of quality, accuracy, and professionalism.

Key Responsibilities

+ Handle high-volume inbound and outbound customer calls in a fast-paced contact center environment.

+ Provide exceptional customer service by addressing inquiries, concerns, and requests promptly and professionally.

+ Build rapport with customers and deliver empathetic, solution-focused support.

+ Research and resolve customer issues using multiple systems and applications simultaneously.

+ Analyze customer information and make appropriate decisions to resolve concerns effectively.

+ Maintain established performance, productivity, and quality standards.

+ Communicate clearly and professionally in both English and Spanish.

+ Document customer interactions accurately and thoroughly.

+ Collaborate with internal teams to ensure a positive customer experience.

+ Assist with special projects, administrative tasks, and additional duties as assigned.

Required Qualifications

+ Bilingual in English and Spanish.

+ 3+ years of recent call center/customer service experience in a high-volume contact center environment.

+ 1+ year of experience within the insurance industry.

+ Strong computer skills, including the ability to navigate multiple applications and systems simultaneously.

+ Excellent verbal and written communication skills.

+ Strong problem-solving and critical-thinking abilities.

+ High School Diploma or GED required.

+ Ability to work a full-time schedule and overtime or weekends as needed.

Preferred Qualifications

+

Experience with voluntary benefits products.

+ Banking or financial services background .

+ Familiarity with medical terminology.

+ Previous experience supporting insurance customers.

Desired Soft Skills

+ Customer-focused mindset with a passion for providing exceptional service.

+ Strong sense of accountability and ownership.

+ Excellent attention to detail and organizational skills.

+ Ability to thrive in a fast-paced environment.

+ Strong multitasking and time-management abilities.

+ Team-oriented with outstanding interpersonal skills.

What You'll Gain

+ Opportunity to work for a leading organization within the insurance industry.

+ Stable full-time schedule with a collaborative team environment.

+ Professional development and training opportunities.

+ Exposure to a variety of customer service and insurance-related processes.

+ Career growth potential within a customer-focused organization.

If you are a bilingual customer service professional with recent call center experience and an insurance background , we'd love to hear from you. Apply today to learn more about this opportunity.

Job Type & Location

This is a Contract position based out of Chicago, IL.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chicago,IL.

Final date to receive applications

This position is anticipated to close on Oct 16, 2026.

About TEKsystems

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