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Strategic Customer Success Manager: Onboarding to Renewal

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Litera
Full Time position
Listed on 2026-10-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management, HelpDesk/Support, CRM Systems & Management
  • Business
    Customer Success Management, Client Relationship Management, CRM Systems & Management
Salary/Wage Range or Industry Benchmark: 100000 - 120000 USD Yearly USD 100000.00 120000.00 YEAR
Job Description & How to Apply Below

Litera is seeking a Customer Success Manager in a hybrid role based in Chicago, IL (or Holmdel, NJ or Toronto, ON as stated). You’ll partner with Sales, Product, and Marketing to drive adoption and translate usage data into measurable value for small and mid-sized law firms, from onboarding through renewal and beyond.

Lead onboarding milestones, shape success plans, and coordinate with cross‑functional teams to renew and expand customer relationships.

The following opening is for a Strategic Customer Success Manager:
Onboarding to Renewal with Litera.

We invite applications for the Strategic Customer Success Manager:
Onboarding to Renewal position located in Chicago, IL, United States.

The following opportunity is for a Strategic Customer Success Manager:
Onboarding to Renewal with Litera.

Our group is growing, and we are hiring a Strategic Customer Success Manager:
Onboarding to Renewal in Chicago, IL, United States.

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