Customer Service Representative
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-10-11
Listing for:
Accede Solutions Inc (accedesolution.com)
Full Time
position Listed on 2026-10-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Professionally answer customer calls and input all customer trip requests utilizing the Trapeze Software system, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements.
Produce efficient and productive schedules through determining if trip is to be scheduled by pick up time or by arrival/appointment time.
Provide accurate responses to callers’ questions about schedules, trips and other questions using information made available to the agent
Other duties as assigned.
Qualifications- High school diploma or equivalent, such as GED, required.
- Strong written and oral communication skills
- Clear speech and pleasant phone demeanor
- Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
- Knowledge of Trapeze Software and Genesys phone system is a plus
This opening is for the Customer Service Representative role at Accede Solutions Inc ().
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