Service First Lead: Escalations & Insight Champion
Listed on 2026-10-12
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support, Bilingual -
IT/Tech
HelpDesk/Support, Technical Support
DHL Global Forwarding in Chicago seeks a Service First Lead to coordinate escalations for air, ocean and domestic freight, delivering timely customer updates and clear ownership across the internal network. You will support operations with behind‑the‑scenes problem solving, maintain an escalation tracker, and translate operational data into concise management information for weekly reviews.
During the two‑year secondment, you’ll evolve from reactive service recovery to proactive risk
Are you ready to take on the Service First Lead:
Escalations & Insight Champion role at Deutsche Post?
The Service First Lead:
Escalations & Insight Champion role at Deutsche Post is now open for applications in Chicago, IL, United States.
Join us at Deutsche Post as our next Service First Lead:
Escalations & Insight Champion in Chicago, IL, United States.
We are currently recruiting a Service First Lead:
Escalations & Insight Champion for our team in Chicago, IL, United States.
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