Customer Service Specialist, Part-Time

• Location:
  
  ** Onsite, Chicago, IL
• Employment Type:
  
  ** Part-Time
• Hourly Compensation Range:**$18.00 - $21.00
• The compensation above is the estimated hiring range for this position.

Final offers are determined based on a variety of factors including

• Part-time benefits may include paid leave and sick time, a retirement savings plan, education discounts, publishing discounts, complimentary membership to the Solheim Athletic Center, and free on-campus parking.

Do you enjoy helping people, finding answers, and making sure every interaction leaves someone feeling heard and cared for? Moody Bible Institute is seeking a detail-oriented and service-minded Customer Service Representative to support our constituents, including donors and friends of the ministry.

Moody Bible Institute is a Christ-centered higher education and media ministry dedicated to equipping people with the truth of God's Word. Through trusted biblical teaching, media, and educational resources, Moody reaches audiences around the world with the gospel and seeks to make a lasting Kingdom impact.

As a Customer Service Representative, you will help ensure that constituents receive timely, thoughtful, and accurate support. Whether responding to an email, researching a donor question, assisting with a request submitted online, or partnering with another Moody department, you will help create a positive experience for the people who engage with and support our ministry. This position is ideal for someone who enjoys serving others, researching information, solving problems, and managing details while working collaboratively in a team environment.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
• Communicate professionally and compassionately with external constituents, primarily donors, as well as internal teams across Moody.
• Respond to emails, web form submissions, and support tickets, with a goal of addressing, researching, or appropriately advancing requests within one business day of receipt.
• Research constituent questions and coordinate with the appropriate departments to provide accurate information and timely resolution.
• Partner with teams including Stewardship and Development, Donor Resource Management, Marketing and Strategic Communications, Moody Radio, the Mail Center, and ITS.
• Provide administrative and operational support to the Customer Service team.
• Assist with operations supporting Share and other on-air campaigns.
• Maintain accuracy and attention to detail when researching information, documenting requests, and completing follow-up.
• Perform other duties as assigned.

• Excellent interpersonal and written communication skills.
• A genuine commitment to providing thoughtful and responsive service.
• Proficiency with Microsoft Office applications.
• Ability to work independently, take initiative, and follow through on responsibilities.
• Strong attention to detail and accuracy.
• Ability to research, review, and analyze information to help resolve questions and requests.
• Ability to collaborate effectively with multiple teams and departments.

• Experience working with customer service, donor, constituent, CRM or information management systems.
• Familiarity with applications such as Campus Solutions, Donorflow, Help Desk Plus, Recurring Engine, Salesforce, or similar platforms is a plus.

• This position works in a professional, in-office environment and routinely uses standard office equipment, including computers, phones, and printers.

Candidates must demonstrate alignment with Moody Bible Institute's mission, doctrinal beliefs, and Christian values.

Employees are required to affirm Moody's Statement of Faith and adhere to Community Standards.

Moody Bible Institute values diversity and seeks team members who engage others in ways that honor its biblical foundation.

Moody complies with applicable nondiscrimination laws and, as a religious institution, requires employees to hold beliefs consiste