Training & Onboarding Coordinator

Training and Onboarding Coordinator

Job Summary

The Client Coordinator is responsible for ensuring high-quality, timely, and well‑coordinated care for all assigned clients. This role oversees client onboarding, care plan management, scheduling, communication, and documentation to support seamless service delivery. The Client Coordinator serves as the primary point of contact for clients, caregivers, and internal departments, ensuring that all client needs are addressed promptly, accurately, and in compliance with organizational standards and payer requirements..

Responsibilities

Responsible for overseeing thewell-being, service coordination, and overall care of all assigned clients.

Conduct thorough review and verification of all new client profiles to ensure accuracy and completeness.

Complete staffing for all new clients within
48 hours. Any delays must beimmediatelyescalated to the Branch Manager.

Process all updates to client care plans, including service or schedule changes, within 1 hour of receiving new information.

Notify supervisors promptly of any changes in client status, details, or care needs to ensure continuity of services.

Maintain a clearly defined schedule for every active client on the coordinator’s dashboard, regardless of caregiver assignment status.

Record allclient‑related communication in the client profile to ensure accurate, complete, and compliant documentation.

Conduct proactive outreach every Friday to all clients whose services are on hold (e.g., hospitalization, rehab, declined services) to assess needs and offer support.

Review missed visits weekly and schedule makeup hours for the following week to maintain service continuity.

Upon service termination, promptly close the client’s profile after completing a full investigation and documentation of the termination reason.

Ensure services for IDOA and IDHS clients continue without interruption unless payers explicitly instruct otherwise

Begin the renewal process for VA clients at least one month before authorizationexpirationto prevent service gaps.

Ensure completion of monthly surveys for all clients under the coordinator’s management.

Ensure all caregivers serving assigned clients complete an annual performance evaluation

Required Skills/Abilities

Strong affinity for customer service.

Excellent organizational and time-management skills.

Great communication skills.

Proficient computer literacy.

Education and Experience

High school diploma or equivalent.
24hrs Online Caregiver list training certificate

Past experience in intake or medical office administration.

Physical Requirement

Prolonged period of sitting at a desk and working on a computer

Compensation details: 20-22 Hourly Wage

PIbdf
11be-