Export Documentation Representative

48,000.USD

Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving.

You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

• Provides general follow up and dedicated customer service on the export documentation belonging to the assigned accounts according to customer’s requirements and MSC’s policies. Facilitates the approach between clients and MSC USA, acting as a first point of contact for any inquiry related to Export Documentation.
• Communicates clearly with team members regarding workload, customer particulars, and problems.
• Liaises between data entry teams and customers to ensure missing information is received and customer’s requirements are understood via Standard Operating Procedures.
• Provides shipment details and bills of lading to customers when requested.
• Communicates with overseas agencies to ensure corrections can be applied and cargo is available for release.
• Updates bills of lading according to customer’s requests with little to no errors generated.
• Presence required on‑site 5 days per week
• Performs other duties as required.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

• Bachelor’s degree preferred or equivalent experience
• English: advanced
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc. preferred

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• Corporate Partner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.