Call Center Project Coordinator

Pioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of
5), a testament to our unwavering commitment to delivering excellence.

Pioneers in our industry, we have built our reputation on providing intelligent and energy-efficient HVAC solutions to homeowners. At Alpine, we're proud to maintain an exceptional customer satisfaction rating of 4.85 (out of
5), a testament to our unwavering commitment to delivering excellence.

We are hiring Call Center Project Coordinators (PCs) to serve as the frontline owners of customer intake and early-stage experience.

In this role, you will guide customers through their first interactions with Alpine, helping them move toward the right next step with clarity and minimal friction. You'll partner with internal tools (including AI-assisted workflows) and SOPs to understand customer needs, remove simple blockers when appropriate, and create clean, accurate handoffs to the right teams.

This role blends real-time customer experience with operational thinking. You'll shape how customers experience Alpine while also contributing to how our systems and processes improve over time.

This role is ideal for someone who enjoys helping people in live interactions, thinking critically about how work flows, and improving processes through thoughtful execution.

• Serve as the first point of contact for customers across phone and chat
• Guide customers toward the right next step in their journey with minimal friction
• Ask thoughtful, targeted questions to clarify goals, constraints, and missing information
• Resolve simple issues when appropriate to reduce unnecessary transfers
• Apply SOPs and workflow logic while adapting to real-world customer scenarios
• Use AI-assisted intake and routing tools as decision support, applying judgment to ensure quality
• Set customers and downstream teams up for success through clear documentation and accurate handoffs
• Maintain clean, complete data in internal systems
• Provide feedback on workflows and flag gaps or edge cases
• Handle high volumes of inbound inquiries while maintaining accuracy, clarity, and professionalism

You'll likely enjoy this role if you like:

• Helping people feel understood in real time
• Turning unclear situations into clear next steps
• Working within structure while understanding the purpose behind it
• Reducing friction in customer journeys
• Noticing where processes break and suggesting better ways
• Using modern tools (including AI) to work more effectively
• Balancing speed with accuracy in fast-paced environments

This role rewards empathy, judgment, and operational thinking.

Customer Experience

• Creating a calm, clear first interaction
• Helping customers feel heard and supported
• Guiding customers toward the right outcome

Intake & Triage Quality

• Accurately identifying intent and next steps
• Gathering the right information the first time
• Reducing unnecessary transfers or rework

Process & Workflow Improvement

• Using AI-assisted workflows thoughtfully
• Flagging gaps, errors, and edge cases
• Contributing to continuous process improvements

Data & Handoff Clarity

• Maintaining clean documentation
• Creating handoffs that downstream teams can act on easily
• Reducing follow-up questions and customer repetition

• Care about creating a great experience for customers
• Think critically about how processes work and how they could be better
• Are adaptable when situations don't fit neatly into a script
• Enjoy solving small problems that remove friction for others
• Can handle high volumes without losing attention to detail
• Are confident using…