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Senior AI Customer Success Manager - Hybrid Enterprise

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Intercom
Full Time position
Listed on 2026-10-17
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management
Salary/Wage Range or Industry Benchmark: 135000 - 162000 USD Yearly USD 135000.00 162000.00 YEAR
Job Description & How to Apply Below

Fin, the AI Customer Agent company, is hiring a High Touch Customer Success Manager to partner with our largest customers and guide their AI Agent transformation. You’ll work with C-suite leaders and Support teams to scope projects, drive adoption, and achieve measurable business outcomes.

You’ll translate requirements into Fin designs, help with configuration and strategy, monitor usage for risks and expansion, and lead plans with executive sponsors.

This posting is for the Senior AI Customer Success Manager
- Hybrid Enterprise role at Intercom, based in Chicago, IL, United States.

Learn more about the Senior AI Customer Success Manager
- Hybrid Enterprise role in the description above.

We appreciate your interest in this position.

Join Intercom and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

Position Requirements
10+ Years work experience
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