Client Success & Retention Lead
Listed on 2026-10-17
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Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Gusto is seeking a Client Relationship Manager to own inbound Tier 2 work, lead proactive B2B outreach, and partner with cross‑functional teams to ensure exceptional customer interactions. You will help Product, Engineering, and Operations understand customer usage and drive improvements, in a fast‑paced, solutions‑oriented environment.
If you thrive on building relationships, solving complex problems, and delivering human‑centered service, this role is for you.
This posting is for the Client Success & Retention Lead role at The Wrap, based in Chicago, IL, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Chicago, IL, United States.
This opportunity is part of our work in Marketing & Media, Sales.
The advertised compensation is 69.000 - 84.000.
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