Customer Service Representative : PLANTS

# Customer Service Representative : PLANTS Chicago - Chicago, IL 60622## Overview Salary Range $18.00 - $18.00 Hourly Position Type Full Time Job Shift Day## CSR:
Plants|  || --- ||
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* Job Description:

** We are seeking a dedicated Customer Service Representative to provide exceptional service to our house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences. The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills.  
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* Key Responsibilities:

** 1.
** Customer Service and Support:**  * + Provide high-quality customer service to house accounts and walk-in customers, ensuring their needs and inquiries are addressed promptly and efficiently.
+ Handle customer service inquiries providing accurate information and solutions to problems.  1.
** Sales Support and Transaction Processing:**  * + Assist customers with transactions, orders, and purchases, ensuring a smooth and satisfactory experience.
+ Supporting the customer experience in partnership with the branch as needed.
+ Capture potential quantity discount upsell opportunities during customer interactions.
1.
** Customer Relationship Management:**  * + Build and maintain positive relationships with customers, ensuring repeat business and customer loyalty.
+ Solicit and record customer feedback, sharing insights with the sales and product teams to improve services and offerings.  1.
** Record Keeping and Administration:**  * + Maintain accurate and up-to-date customer records in the Customer Relationship Management system.
+ Prepare and manage documentation related to customer accounts and transactions. |## Qualifications
** Requirements:
*** Proven experience in customer service, sales, or a related field.
* Strong communication and interpersonal skills.
* Commitment to delivering high levels of customer service and satisfaction.
* Ability to handle multiple tasks simultaneously and work in a fast-paced environment.
* Experience in Customer Relationship Management systems, Point of Sale systems, and Microsoft Office Suite a plus.
* High school diploma or equivalent.