Resident Liaison Supervisor

The Resident Liaison Supervisor plays a leadership role for the Resident Liaison team. This position responds to a wide variety of resident feedback and delivers a consistent high-level of customer service by accurately assessing the needs of the resident and developing creative solutions, while also providing recommendations and personal touches to deliver an Elevated Living Experience. The Resident Liaison Supervisor is responsible for oversight of the team, ensuring quality performance and effective collaboration.

This role supports the broader portfolio and requires the flexibility to travel between sites as needed to support strategic and operational priorities.

• Competitive payand a Comprehensive Benefit Package
• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Annual Education Allowance
• Generous Referral Program
• Fun and collaborative company culture with lots of team-building events
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel

• Greet guests upon arrival, verify reservations, and assist with the check-in and check-out processes, ensuring accuracy and efficiency.
• Provide a warm and welcoming atmosphere, addressing guest inquiries, needs, and concerns promptly and professionally.
• Accurately handle guest payments, process credit card transactions, and maintain financial records.
• Provide information about the hotel’s services, amenities, local attractions, and restaurants to help guests make the most of their stay.
• Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible; resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident concerns; facilitates all inquiries and concerns in connection with our Elevated Living Experience of fered, hours of operations, key team members, in-house experiences, directions, etc.
  
  and responds to all requests in an accurate and timely manner making recommendations based on local knowledge.
• Organizes resident personal belongings, messages, and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service.
• Assists the leasing team with the scheduling and organization of property tours.
• Complies with Workplace Rules and Standards of Conduct.
• Interacts harmoniously and professionally with all team members at the designated property.
• Assure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Privy to all activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with solution providers in these areas to provide information, ticketing, and reservations for residents and guests.
• Stores and retrieves personal luggage and belongings delivered to the property.
• Utilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately and in a timely manner.
• Assists in processing Resident Care request for residents and guest via telephone or in person.
• Provides basic trouble‑shooting technical support for guest suite services such as cable, internet, TV movies, games, and web service.
• Facilitates the point of entry for solution provider deliveries and resident move ins and outs.
• Manages guest(s) parking space assignment and issues guest(s) parking passes.
• Oversees the bicycle sharing program.
• Duties listed above are the primary functions expected of this Resident Liaison role. However, at time you may be asked to perform a…