Client Care Rep

At Access One, our people have defined us from the beginning, and they continue to do so today. Our team is made up of the finest in the industry, and we take pride in our reputation for unmatched client care. Each employee is a vital asset to our team, and together our staff is the driving force behind our success. You’ll work alongside people with a positive attitude who are empowered to make a difference and collaborate.

As we’ve grown over the years, we’ve maintained a small company feel with a relaxed and fun family atmosphere. We are always looking to grow our hybrid workforce with talented, hard-working individuals who share our passion for delivering an exceptional client experience, enjoy a challenge and thrive in a collaborative work environment.

Access One offers our employees what larger companies cannot — the opportunity for your ideas to be heard and the ability to contribute in a meaningful way. We provide hands‑on learning and career development opportunities to help you excel.

Benefits and job perks make a huge difference. At Access One, we believe benefits are a vital piece of the total value proposition and part of what makes Access One a great place to work!

Comprehensive benefits including financial planning

Dress for your role and always put your best foot forward

Development and growth through continual learning

Relax at company events, gym membership incentives

Recognition of accomplishments, large & small

The ability help improve our community

Position:Client Care Rep

Location: Chicago, IL

Job :495

# of Openings:1

Client Care Representative

What You Will Do:

Client Care Representatives are responsible for delivering exceptional phone-based customer support to Access One's existing voice and data customers. This role serves as a primary point of contact for customer account inquiries, billing questions, service changes, and troubleshooting. Representatives work to resolve issues efficiently while providing outstanding customer experience and maintaining strong customer relationships.

Responsibilities Include:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Collaborate with clients to analyze current account information, as well as call flows and process service modifications or orders accurately.
• Coordinate with internal teams and clients to manage contract administration, generate reports, and audit active services.
• Listen attentively to customer needs and ask targeted probing questions to fully understand their business updates.
• Manage and prioritize multiple tasks of varying scope while ensuring consistent, timely follow-up.
• Ticket entry and troubleshooting to resolve technical phone and data connectivity issues.

• Bachelor's degree preferred.
• Customer Service, Call Center, and/or Telecom experience preferred.
• Ability to manage difficult customer situations, respond promptly to customer needs and solicit customer feedback to improve service.
• Ability to learn quickly and adapt to changing environments.
• Excellent communication skills are required.
• Reps must be able to write and speak clearly and informatively.
• Must be able to listen and get clarification when needed and respond well to questions.
• Ability to prioritize, use time efficiently and manage competing demands while still meeting deadlines.
• Demonstrate accuracy, thoroughness, and attention to detail.
• Proficiency in the Microsoft…