CX Specialist

In a nutshell: Full-time remote role in either North or South America, with occasional CET overlap.

• Global connectivity with no roaming fees. We’re rebuilding telco from the ground up with a single global phone plan that just works.
• AI at the core. Imagine a telco where AI screens calls, takes notes, or books restaurants for you. It’s what we’re building.
• Momentum speaks volumes. Thousands of customers already rely on Popcorn, and we’re seeing extraordinary growth.
• Raised millions in funding. Backed by investors behind leading consumer and AI companies such as Lovable and Revolut.
• Experienced team with bold ambitions. We’ve previously built consumer products used by 100,000+ people. We’re just getting started here.

We're looking for a CX Specialist to help make support a core differentiator of the product experience.

We already have a strong team in place and we're growing fast. This is your chance to come in and shape what CX looks like at scale.

• Support Popcorn customers from first activation through ongoing usage, ensuring a smooth and positive experience
• Handle frontline customer support with clarity, warmth and speed across our support channels
• Help resolve customer issues, escalating when needed
• Contribute to the playbooks, processes, and standards the team will run on as we grow
• Work closely with product and engineering to turn support insights into real improvements
• Continuously shape how we scale through AI, automation, and self-serve
• Spot patterns across tickets and proactively flag product issues before they grow
• Represent the Popcorn brand in every customer interaction

• 1–4 years in customer support, customer success or a related role at a product-driven company
• Experience working directly with customers via chat, email or Intercom
• Excellent written communication — clear, empathetic and human
• Good product intuition and curiosity about how things work
• Calm, reliable, and thoughtful when helping customers through issues
• Ability to utilize AI in your everyday work
• Bonus: experience in technical software products

• Real ownership over one of Popcorn's most important functions
• A small, elite team where your decisions ship the same day
• Early stage equity and the chance to shape the company from the ground up
• Work from anywhere in the ET-CET timezone; we'll cover a coworking space for you
• Team offsites (last one in Mallorca in August), hackathons and padel tournaments
• Choice of laptop, tools and desk setup
• And of course, a virtually endless supply of Popcorn!

We’d be lucky to hear from you!