Client Experience Associates

Position Only Available to Residents of Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Utah, Idaho, Tennessee, Missouri, Ohio, or Arizona.

Watch first: A Day in the Life of a Client Experience Associate

Answer inbound calls for our clients' businesses from home. You'll capture leads, take orders, schedule appointments, and send messages to clients.

Handle a range of call types, including standard answering, Active Response (where a message pops up and you are to make an outbound call to someone), live chat, relay calls, appointment setting, and legal intake calls. You'll be trained on each one.

Expect a steady, fast pace. Calls often come in back-to-back, and we measure performance by quality, accuracy, ready %, and after-call work time.

40 hours per week, mostly scheduled between 5:00 am and 8:00 pm Pacific Time.

A minimum of 8 hours every Friday and Saturday is required for the first 8-12 weeks after training.

You choose your own shifts each week, but choice is ranked by performance tier. Higher tiers pick first, so new associates should expect the least choice at the start. Flexibility is a must.

Attendance is tracked with a points system. Being reliable is very important!

2 weeks of paid training, followed by 8-12 weeks of Learning & Development, where you’ll take live calls with ongoing support.

During this period, you'll need full availability for 40 hours a week and can't block off holidays or vacation time.

• Excellent verbal and written communication
• A warm, upbeat tone and a genuine interest in helping people
• A good listener who stays calm and efficient under pressure
• Dependable: you show up for every scheduled shift, on time
• Strong computer skills and typing at a minimum of 30 WPM
• A growth mindset and eagerness to learn new call types and tools

• Starting at $16.00/hour
• Benefits start after 60 days: [e.g., medical, dental, vision, EAP, PTO]
• 401(k) with matching after one year of employment

We use a Bring Your Own Device policy. Your computer and internet connection must meet our system and internet requirements before you start.

Work is what you do, not where you do it. We’re on a mission to help the world work Anywhere. We believe people should be able to work and learn together, whether they’re communicating across a table or across the world.

We offer a diverse set of products and services to a variety of businesses, from live answering services to scheduling and payment platforms to shared working spaces. We empower people to communicate, collaborate and produce. We’re committed to building a more inclusive future of work, where people can contribute from Anywhere.