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Passport Acceptance Agent - AI Trainer

Job in Chicago, Cook County, Illinois, 60601, USA
Listing for: micro1
Part Time position
Listed on 2026-10-30
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 30000 - 39000 USD Yearly USD 30000.00 39000.00 YEAR
Job Description & How to Apply Below

Role

Title:

Passport Acceptance Agent

Role Type: Contractor

Location: Remote

Time Commitment: 20-30 hours/week, short-term project

micro1 is looking for Passport Acceptance Agents to help evaluate and improve AI systems on passport topics. You’ll use your front-counter experience to check that questions sound like real applicants and that answers are correct and useful. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work
  • Review sample passport questions and flag any that don’t sound like what real applicants ask.
  • Write rubrics that define a correct, complete answer on new applications, renewals, and replacements, including forms, fees, and processing options.
  • Cover identity and citizenship documents, photo requirements, and applications for minors in your rubrics.
  • Evaluate AI-generated answers against your rubrics, flagging errors, omissions, and outdated guidance.
  • Share clear written feedback with the project team, working asynchronously.
  • Required Qualifications
  • Current or recent passport acceptance agent designation (post office, county clerk, library, or similar)
  • 1+ years helping the public with passport applications
  • Working knowledge of forms, fees,  citizenship documents, and rules for minors
  • US-based
  • Able to start quickly and commit 20-30 hours/week
  • Clear, precise writing
  • Nice to Have
  • Experience with lost, stolen, or damaged passports and name changes
  • Experience creating guides, checklists, or training materials
  • Experience helping a diverse range of applicants, including rural and non-English-speaking customers
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