Admin Associate - Brokerage Operations

at UPS

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

As a Brokerage Admin Associate, you will play a key role in delivering an outstanding customer experience by supporting customers throughout the customs clearance process. Acting as the primary point of contact for brokerage-related inquiries, you will provide guidance, resolve issues, and ensure shipments are cleared efficiently and in compliance with customs requirements.

This position is ideal for someone who is customer-focused, detail-oriented, and thrives in a fast-paced environment where communication and problem-solving are essential.

• Serve as the primary contact for customers regarding brokerage and customs clearance inquiries.
• Provide timely and professional support through phone, email, and internal ticketing systems.
• Guide customers through customs requirements and documentation processes.
• Review, collect, and maintain customs-related documentation required for shipment clearance.
• Proactively communicate with customers to ensure all required information and documents are submitted accurately and on time.
• Investigate customer concerns and coordinate with internal teams to resolve issues efficiently.
• Provide accurate information regarding customs regulations, brokerage services, shipment status, and applicable charges.
• Build positive customer relationships by delivering exceptional service and creating seamless customer experience.
• Follow company policies, procedures, and service standards in all customer interactions.
• Support administrative and reception-related activities within the department.
• Contribute to continuous improvement initiatives that enhance customer satisfaction and operational efficiency.

• Previous experience 1-2 years, in Brokerage, Customs Clearance, Logistics, or Customer Service is considered a strong advantage.
• Strong customer-service orientation with a passion for helping customers and solving problems.
• Excellent verbal and written communication skills in both Greek and English.
• Good working knowledge of Microsoft Office applications, particularly Excel and Word.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities effectively in a dynamic environment.
• Team-player mindset with the ability to work independently when required.
• Professionalism, integrity, and the ability to handle confidential information with discretion.

• Monday to Friday schedule (free weekends)
• Competitive salary package
• Public transportation cost coverage or free parking at the airport
• Private Life & Health Insurance upon successful completion of the probation period
• Comprehensive training and ongoing development opportunities
• Career growth through our "Promotion from Within" philosophy
• Employee discounts on personal shipments
• Employee Assistance Program supporting health, wellbeing, and work-life balance
• The opportunity to join a global leader in transportation and logistics, where your contributions make a real impact every day

At UPS, we know that our people are our greatest asset. We foster an inclusive, supportive, and collaborative work environment where employees can develop their careers, grow their skills, and make a meaningful contribution to our customers' success.

Be part of a team that delivers what matters.

Employee Type:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.