Norwegian Speaking Solutions Consultant - Sofia, Bulgaria

at Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in high-level talent acquisition for the European BPO and customer support services sectors. We pride ourselves on connecting top-tier professionals with transformative career opportunities across the globe, ensuring excellence in every placement we facilitate.

We are currently seeking a talented professional for the Norwegian Speaking Solutions Consultant position in Bulgaria. This unique role in the customer support services industry offers a dynamic environment where you can leverage your native language skills to provide world-class assistance to a diverse international client base.

• Act as the primary point of contact for Norwegian-speaking clients, providing expert guidance and resolution.
• Maintain high standards of service excellence in the fast-paced customer support services industry.
• Troubleshoot technical or account-related inquiries with precision and a professional tone.
• Maintain detailed documentation of interactions to ensure quality assurance and continuous improvement.
• Collaborate with internal departments to optimize service delivery workflows for Norwegian markets.
• Participate in ongoing training sessions to stay updated on product developments and service standards.
• Exceed daily performance targets to maximize your monthly performance bonus potential.

• Native or fluent Norwegian (spoken and written) is essential for this role.
• Valid EU passport (mandatory).
• Strong problem-solving skills and a passion for the customer support services industry.
• Excellent communication skills and ability to thrive in a multicultural workspace.
• Previous experience in customer-facing roles is highly advantageous.
• Ability to relocate to Sofia for this Norwegian Speaking Solutions Consultant position in Bulgaria.

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Modern office environment and career progression opportunities.
• And Much More...

Choosing one of our open jobs in Bulgaria means stepping into a vibrant culture where ancient history meets a modern, flourishing professional scene. Bulgaria offers an enviable quality of life, featuring four distinct seasons, stunning mountain landscapes, and an affordable, cosmopolitan urban lifestyle that makes it a top destination for expatriates.

Beyond the professional advantages of working in the customer support services sector, you will discover that Bulgaria is home to incredible culinary experiences and a warm, welcoming community. With a fully paid relocation package included, transitioning to your new life in Bulgaria has never been easier or more rewarding.