Scaled Customer Success Manager – AI Adoption Leader

A leading AI Customer Service company is seeking a Scaled Customer Success Manager in Chicago. The role entails driving product adoption, particularly AI features, and designing scalable engagement strategies. Candidates should have 2–4 years in a customer-facing role, a strong interest in AI, and excellent communication skills. This position offers a competitive salary, comprehensive benefits, and a hybrid working model.
We are looking to fill the Scaled Customer Success Manager – AI Adoption Leader position at Intercom in Chicago, IL, United States. Please review the full job details above before applying. If your experience matches this role, we encourage you to apply. All applications are reviewed carefully by our team. The position is based in Chicago, IL, United States. This opportunity is part of our work in Management & Operations.