Représentant; e) du Service à la Clientèle
Job in
Chicago, Cook County, Illinois, 60601, USA
Listing for:
New Era Technology
Full Time
position
Listed on 2026-11-07
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Responsibilities
- Answer customer inquiries about telecom plans and services
- Diagnose customer issues and create support tickets
- Receive, understand and resolve complaints and propose solutions
- Recommend products and services matching customer needs
- Plan and confirm appointments for service subscription requests
- Create, fill and correct purchase orders from customer requests
- Follow the information security policy for all customer data
- High school diploma or equivalent
- 1 to 3 years of customer support experience, phone-based
- Ticketing system experience and high call volume handling
- Proficiency in Microsoft Office
- Strong written and verbal French and English
- Typing speed of 30 to 40 words per minute
- Telecommunications product knowledge
- Genesys Cloud CX experience
- Computer equipment provided
- Paid training and fast onboarding
- Two paid sick days after 3 months, two weeks vacation, paid holidays
- RRSP plan after 6 months, group insurance after 3 months
- New Era Technology operates managed services and BPO teams supporting a telecommunications client. Over 80% of its clientele is English-speaking.
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