French Speaking CX Specialist - Sofia, Bulgaria

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class opportunities within the BPO and Customer Support Services sectors. We pride ourselves on delivering bespoke career solutions, ensuring that every candidate finds their ideal role while thriving in a new international environment.

We are currently sourcing exceptional talent for a French Speaking CX Specialist position in Bulgaria. This role is a fantastic opportunity to join a fast-paced Customer Support Services team in Sofia, where you will provide high-quality assistance to French-speaking clients while benefiting from one of the most comprehensive relocation packages among all jobs in Bulgaria.

• Deliver premium support services to French-speaking customers via phone, email, and live chat.
• Maintain a high level of customer satisfaction by resolving inquiries efficiently within the Customer Support Services sector.
• Document all customer interactions accurately within the internal CRM system.
• Collaborate with cross-functional teams to elevate complex issues and ensure timely resolutions.
• Act as a brand ambassador, upholding the highest standards of communication and professionalism.
• Continuously update your knowledge regarding products and services to provide accurate and relevant information.
• Contribute to team targets and KPIs to ensure service excellence in this French Speaking CX Specialist position in Bulgaria.

• Native or fluent French (spoken and written).
• Proficiency in English for corporate communication.
• Previous experience in a Customer Support Services role is highly regarded but not mandatory.
• Strong problem-solving skills and a passion for customer success.
• Valid EU passport (mandatory).
• Availability to work on-site in Sofia, as this is a core requirement for our latest French-speaking jobs.

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Bulgaria offers a vibrant and affordable lifestyle, making it a top destination for expatriates searching for high-quality professional roles. With its stunning landscape, rich history, and pleasant climate, living in Bulgaria provides a perfect balance between a dynamic professional career and an enjoyable Mediterranean-influenced social life.

Relocating to the capital city allows you to experience the best of modern European living. With a cost of living that allows for a high quality of life, Bulgaria has become a major hub for international talent. Join our community and discover why so many professionals are choosing Bulgaria for their next career move.