Commercial Customer Service Trainee

As a Commercial Customer Service Trainee, you’ll engage with members to handle customer service inquiries via the telephone. You’ll be a great match for this position if you have experience with:

• Customer service in healthcare, insurance, call center, retail, or any other customer facing environment
• Receiving, investigating, and resolving customer inquiries using strong technical skills to deliver quick, effective solutions
• Working independently and collaboratively in a fast-paced environment

We are excited to find candidates eager to use Enterprise-AI approved tools in their work, helping us uncover opportunities for improvement and drive greater efficiencies.

Sponsorship is not available for this role.

If selected for this full-time, remote role, training will begin January 4, 2027 and will last 22 weeks.

The training hours are 8:00 a.m. – 4:45 p.m. EST, Monday to Friday. After training, this position will have a weekly rotating shift starting as early as 8:00 a.m. EST and working as late as 8:00 p.m. EST Monday to Friday.

• Receiving, investigating and resolving all customer inquiries timely and accurately.
• Handling customer service inquiries and problems via the telephone.
• Ensuring all customer communication is clearly documented.
• Interact through various channels such as Chat, Phone, E-mail and TEAMS.
• Educating caller to ensure resolution is achieved on first contact.
• Must be able to pass required testing
• Participation and attendance are mandatory.
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
• Work overtime as required

• High School Diploma or equivalent

• 1 year - Experience in a customer service support role is required

• Must be able to pass required testing if in a formal training program.
• Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• Exceptional time management skills
• Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
• Independent, Sound decision-making and problem-solving skills
• If current employee with the company, must meet minimum performance expectations
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

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Employee

BCBST Blue Cross Blue Shield of Tennessee, Inc.

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

Blue Cross Blue Shield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Blue Cross Blue Shield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from Blue Cross Blue Shield of Tennessee HR/Talent Acquisition will not be considered.

No fee will be paid in the event the applicant is hired by Blue Cross Blue Shield of Tennessee as a result of the referral or through other means.