Member Experience Specialist
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Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
NOCD is seeking a Member Advocate to deliver white-glove support to our therapy‑seeking members across phone and written channels. You will handle scheduling, billing inquiries, and complex cases, while documenting interactions in our CRM with HIPAA compliance.
You will join a six‑person cohort with dedicated training in our Omnichannel workspace, working from our Chicago office and remotely on off days. This role emphasizes empathy, active listening, and collaboration across teams.
We are seeking a motivated Member Experience Specialist to join NOCD in Chicago, IL, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Chicago, IL, United States.
This opportunity is part of our work in Sales.
The advertised compensation is 50.000 - 60.000.
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