Ticketing Customer Support Specialist

A leading nonprofit organization in Chicago is hiring a Temporary Ticketing/Customer Support Specialist. Our client is preparing for the highly anticipated opening of a new presidential center and is looking for a customer-focused professional to support an increase in visitor inquiries and ticketing requests. This Ticketing/Customer Support Specialist will handle high-volume email and phone inquiries, assisting visitors, donors, and the public with questions related to reservations, ticketing, accessibility, group visits, and logistics.

This is a great opportunity for someone with strong customer service and communication skills who enjoys helping people and can stay organized in a fast-paced environment.

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

• Monitor and manage high-volume email inboxes, responding to visitor, donor, and public inquiries in a timely and professional manner
• Assist with questions related to ticketing, reservations, accessibility, group visits, donor benefits, and visitor logistics
• Use established email templates, FAQs, and resources to provide accurate and consistent responses
• Provide phone support, including callback and voicemail follow-up using standardized scripts
• Identify and escape complex inquiries or system-related issues to the appropriate team members
• Track recurring visitor questions and issues, flagging trends and areas of concern for the operations team

• Previous experience in customer service, email support, call center operations, or a related role
• Strong written and verbal communication skills with a professional and friendly approach
• Comfort managing a high volume of emails and phone inquiries
• Strong attention to detail and the ability to follow established processes, templates, and scripts
• Proficiency with Gmail and general computer applications
• Ability to multitask, prioritize requests, and remain organized in a fast-paced environment
• Experience navigating email-based support systems is a plus

• Compensation: $18/hour
• Location:
  
  Chicago, IL (Hyde Park area)
• Work Model:
  Onsite
• Schedule:
  
  Full-time, 8:00 AM–5:00 PM, with potential weekend shifts based on business needs
• Attire:
  Business professional
• Benefits:
  Consultants are eligible to enroll in benefits, including medical, dental, and vision
• Employment Type:
  
  Contract (open-ended)

All assignments are at-will and their duration is subject to change.