Call Center Optimizer
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Management
Job Description & How to Apply Below
Allied Benefit Systems is seeking a Workforce Coordinator to monitor intra-day activity in a remote-capable, multi-channel call center. You will manage agent adherence, forecast staffing needs, and collaborate with leadership to meet service level goals and drive customer satisfaction.
The role requires 1–2 years in a call center and strong Excel skills, with experience in Nice in Contact CX One or similar scheduling software considered a plus.
We are currently recruiting a Real-Time Call Center Optimizer for our team in Chicago, IL, United States.
All applications are reviewed carefully by our team.
The position is based in Chicago, IL, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 42.000 - 66.000.
This role offers the option to work remotely.
We aim to respond to suitable candidates as soon as possible.
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